Top 10 FAQs
How do l track my order?
We will arrange our local delivery within 7 days after your order. You may whatsapp us at 6939 5073 for the delivery status.
How can I pay for my order?
We accept payment via PayPal and Credit Card to ensure the security of your property.
How do l assemble my DXRacer gaming chair?
We offer free assembly service for local HK customers.
How to choose and buy DXRacer gaming chair?
DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color
Orders&Payment
Can I cancel my order?
If your order is unpaid, you can cancel it. If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee. Once an order has left the warehouse, it can no longer be canceled. If you request a return after the item has been shipped, you are responsible for an additional shipping fee, wear and tear fee, etc.
How do l track my order?
We will arrange our local delivery within 7 days after your order. You may whatsapp us at 6939 5073 for the delivery status.
If I don’t want to subscribe to DXRacer newsletters, what should I do?
If you do not wish to receive emails from DXRacer regarding the latest news and discounts, please visit your account settings page and turn it off.
How can I pay for my order?
We accept payment via PayPal and Credit Card to ensure the security of your property.
Warranty&Return
If I return my item, is there any additional fee?
1) If the items are ready to ship, FREE, all amounts will be refunded with no additional fee.
2) If the items have been shipped and disassembled, customers will be responsible for the shipping fee, wear and tear fee, etc.
3) If the items have been shipped and assembled, customers will be responsible for the shipping fee, wear and tear fee, etc.
* The wear and tear charges shall not exceed 20% of the unit price of the product in principle.
* Cash on delivery is not supported.
* A list of refunds will be sent to your email.
Assembly&Care
How do l assemble my DXRacer gaming chair?
We offer free assembly service for local HK customers.
Others
How to choose and buy DXRacer gaming chair?
DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color